Your Data Security
Our Responsibility

1. Introduction

c8gpt is a trusted online gaming platform operating for users in Bangladesh. We take our users' privacy very seriously and are firmly committed to keeping your personal information secure.

This privacy policy describes how c8gpt collects, stores, uses, and under what circumstances shares your personal information with third parties. By using this platform, you are considered to have given your consent to the terms of this policy. It forms part of our terms and conditions.

We recommend that you read this entire policy carefully. If any part is unclear to you, do not hesitate to contact our support team.

2. What Information We Collect

When using the c8gpt platform, we may collect the following types of information:

2.1 Information You Provide Directly

Information you voluntarily provide when creating an account, using our services, or contacting us:

• Full name and date of birth
• Email address and contact details
• Documents submitted for identity verification
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• IP address and device identifier information
• Browser type, operating system, and device details
• Logs of your gaming and browsing activity on our site
• Data obtained from cookies and similar tracking technologies
• Transaction history and account activity

2.3 Information Received from Third Parties

To verify identity, prevent fraud, and ensure regulatory compliance, we may in some cases collect information about you from trusted third-party sources.

3. Purpose of Using Information

c8gpt uses the information collected about you for the following legitimate purposes:

3.1 Providing and Managing Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay, and bank transfer)
• Delivering gaming services and promotional offers
• Distributing bonuses, cashback, and VIP benefits

3.2 Security and Compliance

• Identity verification and age confirmation (for users aged 21+ only)
• Preventing fraud, money laundering, and other improper activities
• Implementing and monitoring responsible gaming policies
• Meeting applicable laws and regulatory obligations

3.3 Communication and Support

• Sending important account-related notifications
• Providing 24/7 support via live chat and email
• Sharing promotional information and offers with your permission

3.4 Improvement and Analysis

• Analyzing data to improve platform performance
• Personalizing the user experience
• Identifying and resolving technical issues

4. Data Storage and Security

c8gpt applies industry-standard security measures to keep your personal information secure. We continuously work to protect your information from unauthorized access, alteration, disclosure, or destruction.

4.1 Technical Security Measures

• All data transmissions secured through SSL (Secure Socket Layer) encryption
• Use of encryption technology for stored data
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

4.2 Data Retention Period

We retain your personal information for as long as your account is active or as necessary to provide services. Even after an account is closed, certain information may be retained for as long as needed to meet legal obligations, resolve disputes, and enforce our agreements.

5. Data Sharing and Disclosure

c8gpt does not sell or rent your personal information to third parties. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, fraud prevention, and technical support. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

If required to comply with a court order, legal process, government agency request, or applicable law, we may be required to share your information with the relevant authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user data may be transferred. In such circumstances, we will notify you in advance and endeavor to ensure that this privacy policy is maintained by the new operator.

5.4 With Your Consent

Outside of the circumstances described above, we will not share your personal information with third parties without your explicit consent.

6. Cookies & Tracking Technologies

The c8gpt website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to monitor and improve platform usage.
• Performance Cookies: Measure site speed and functionality.

6.2 Managing Cookies

You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

7. Your Rights and Options

As a user of c8gpt, you have the following rights regarding your own personal information:

7.1 Right of Access

You have the right to request details of what information we hold about you. If you apply by email, we will respond within a reasonable time.

7.2 Correction and Update

You have the right to request the correction of any information stored in your account that is incorrect or incomplete.

7.3 Data Deletion

In certain circumstances, you may request the deletion of your personal information. However, it may not always be possible to delete all information due to legal obligations.

7.4 Objection to Processing

You have the right to object to the use of your information for marketing communications or other specific purposes. To do so, please contact our support team.

7.5 Data Portability

You may request to receive the information you have provided in a structured, commonly used format, so that it can be used with another service.

8. Privacy Protection for Minors

c8gpt is strictly not intended for persons under the age of 21. We only collect information from and provide services to persons aged 21 and above.

We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all related information.

9. Third-Party Services and Game Providers

A variety of game providers are available on the c8gpt platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own privacy policies and are outside our control.

When using third-party games or services on our platform, the privacy policy of that party may apply. We are not responsible for the activities or privacy practices of these third parties.

10. Policy Changes and Updates

c8gpt reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will display a notice on our platform and, where reasonable, notify you by email.

Continuing to use this platform after any changes means you have agreed to the updated policy. It is therefore recommended that you review this page regularly.

11. Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise any of your rights regarding your information, please contact the c8gpt support team:

Our team will review any privacy-related request within a reasonable time and take appropriate action. We believe that the foundation of building a transparent and trustworthy platform is showing the utmost respect for user privacy.

For more information, please also visit our Terms and Conditions and Responsible Gaming pages.